Our ITILv3 Service Management approaches are structured to maintain and improve on service quality through a constant cycle of agreeing, monitoring, reporting and improving the current levels of service. We focus on the business and maintaining the alignment between the business and IT.

Tukool consulting ITILv3 service management processes aligned with critical success factors. We ensure that the following are achieved in a timely and efficient manner;

  • Meeting Customer Needs and Priorities
  • Adherence to Service Levels
  • Providing Services Cost Effectively
  • Controlling Service Delivery
  • Maintaining Recognized Industry Acceptance for IT Quality
  • Maintaining IT Service Culture

Our team of professionals is fully aware that successful service management is a crucial requirement in today’s fast-paced IT dependent organizations. Our portfolio enables organizations to learn how to deliver, support and manage IT services in an effective and efficient way.

Tukool consulting ITILv3 is structured around;

Service Strategy

Service Strategy helps organizations understand the merits of using a market-driven approach. To succeed organizations must deliver and support services and products that their customers need. Service Strategy helps them to do this by encouraging a practice of service management for managing IT services.

Service Design

This provides a holistic design approach to help an organization deliver better services.

Designing a service to meet an organization’s strategic and customer needs requires coordination and collaboration.  Aim for high service maturity when designing services rather than the completion of an IT project. The higher the service maturity the higher customer and user satisfaction will be.

Service Transition

Service transition helps plan and manage the change of state of a service in its lifecycle. Managing risk for new, changed and retired services protects the product environment. This helps the business deliver value to itself and its customers.

Service Operation

Service Operation encompasses the day-to-day activities, processes, and infrastructure responsible for delivering value to the business through technology.

Continual Service Improvement

Continual Service Improvement (CSI) uses a metrics-driven approach to identifying opportunities for improvement and to measure the impact of improvement efforts. CSI can be effective only if it is integrated throughout the lifecycle, creating a culture of continual improvement. CSI should ensure that all participants in service delivery understand that identifying opportunities for improvement is their responsibility.

Here at Tukool Consulting we create value in Service Strategy, Service Design, Service Transition and Continual Service Improvement. We understand that no customer wants to pay for a service that does not perform as needed or is not available for usage.