Our ITILv3 Service Management approaches are structured to maintain and improve on service quality through a constant cycle of agreeing, monitoring, reporting and improving the current levels of service. We focus on the business and maintaining the alignment between the business and IT.
Tukool consulting ITILv3 service management processes aligned with critical success factors. We ensure that the following are achieved in a timely and efficient manner;
- Meeting Customer Needs and Priorities
- Adherence to Service Levels
- Providing Services Cost Effectively
- Controlling Service Delivery
- Maintaining Recognized Industry Acceptance for IT Quality
- Maintaining IT Service Culture